As your landlord, Leazes Homes is governed by The Regulator of Social Housing, who oversees our operations and the services provided to you by our contracted housing manager, YHN. This is to make sure that your home remains as safe and comfortable as possible, and that you are treated fairly as a tenant.
From 4 December 2023 to 28 January 2024, we carried out our TSM survey and asked all of our tenants to tell us what they think of the services we offer and how satisfied they are with the service they get from us. The results of the survey are below:
| Tenant Satisfaction Measure | % Satisfied |
| TP01: Overall satisfaction | 67.4% |
| TP02: Satisfaction with overall repairs service | 50.8% |
| TP03: Satisfaction with time taken to complete most recent repair | 53.2% |
| TP04: Satisfaction that the home is well-maintained | 54.4% |
| TP05: Satisfaction that the home is safe | 71.8% |
| TP06: Satisfaction that the landlord listens to tenant views and acts upon them | 50.6% |
| TP07: Satisfaction that the landlord keeps tenants informed about things that matter to them | 64.1% |
| TP08: Agreement that the landlord treats tenants fairly and with respect | 67.8% |
| TP09: Satisfaction with the landlord’s approach to handling of complaints | 19.5% |
| TP10: Satisfaction that the landlord keeps communal areas clean and well-maintained |
62.5% |
| TP11: Satisfaction that the landlord makes a positive contribution to neighbourhoods |
45% |
| TP12: Satisfaction with the landlord’s approach to handling anti-social behaviour |
24% |